Local Suburban Propane Office in Clearwater, FL

Want to start off by saying our experiences with Suburban have been outstanding in the past, you guys have always gone well above and beyond. Unfortunately the most recent experience was not quite at that level. We began smelling gas and called in for a repair, the response time was great and someone was out within a couple of hours. The leak was determined to be at the tank and we were told a temporary fix had been put in place and that we needed to empty the tank (10% remaining) so that a permanent fix could be made, this was on a Friday. Made sense at the time however the next morning when I went to use our range top..no gas. Thinking this was good news I called back into the service center to see if anything could be done over the weekend so we might be able to use our rangetop or grill (both attached to the tank). We were told nothing could be done until Monday. Long story short when some came out on Monday morning we found the tank had actually been turned off and there was indeed still gas available. The tank was eventually replaced so all is good now though not having gas over the weekend was a bit of an inconvenience in particular because we had intended to have friends over to watch the Superbowl. On a side note we were also billed for a large refill, called that in and someone is investigating for me as I really don't think we should have to pay for gas lost through a leak. I put this review at 4 stars because everyone we talked to was extremely courteous and our previous experiences have been stellar, just writing this one off as a bad day. Best Regards, Andy 9

Staff did excellent job

These people did a great JOB. They were here on the scheduled day and time. Very happy with the results. I am a new customer with Suburban Propane and look forward to a great relationship in our future.