I purchased a fireplace from Suburban Propane just before the Covid. Living in Florida, the use of an outdoor fireplace is few and far between. When the wall for the fireplace was done, late summer,, the fireplace had a few issues with it. Suburban came out and addressed.. We both thought it was taken care of. But first cold snap in November it was not working. When I called to get Suburban to come and address again, I could not get an appointment until January 4th, 2021. I called several times to see if there was an opening and told not. I have been a customer of Country Side Propane and Suburban for 16 years, I was very disappointed. I wrote a review (which I have since pulled). They called me next day and were out...it was actually a warranty problem. They are fixing and I have a beautiful fireplace working for the Christmas and New Years Holiday. Reviews work! And I am always grateful for a happy ending. Merry Chrisitimas.

They were very prompt in delivering the gas. They charged my card $360 and the bill was $280. I GUESS THEY WILL REFUND THE DIFFERENCE

Excellent Service... Very Slow I called in September with an approved gas line rough inspection from the county. Suburban Propane sent their engineer on November 22nd. I approved the next day and after a week I called them and was finally able to prepay. All I needed was a tank set but they were going to schedule that for the end of January. With a lot of begging I was able to get the tank set on December 21st. Other than the long wait period, they were excellent and courteous. I will still recommend them to anyone.